Privacy Policy

Who we are

Rensen Information Services Limited is a registered company in New Zealand. We operate the website and online store that you are currently visiting and the UA Office Link Cloud service that you may optionally use with our products.

General

We do not share your personal details with third parties.

Online Store

Information you send to our online store will be used to issue a license and a license key for you. Payments are processed by our trusted payment providers and credit card details are not handled by us directly. You do not need to create an account to purchase a license.

Use of Cookies

This Web site makes use of the necessary cookies to temporarily store shopping cart content or payment method options.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Third party providers

We make use of Google’s ‘Recaptcha’ on login, checkout and account pages to keep the Web site safe from automated attacks. The use of Recaptcha is governed by Google’s terms of service and privacy policy.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Log Files

Standard log files generated by our Web site contain information that includes internet protocol ( IP ) addresses, type of browser, date/time stamp, and pages visited. Such information is not linked to any information that is personally identifiable.

UA Office Link Product Account

When you purchase UA Office Link software modules, tools, or an UA Office Link subscription license then we open a UA Office Link product account for you and store your e-mail address in encrypted form into into a database. The UA Office Link account is used to register licenses or administer your subscription by communicating with the UA Office Link Cloud Service. You can request to remove your account by contacting support@ris.co.nz.

UA Office Link Cloud Service

We are operating the UA Office Link Cloud service that you may use in conjunction with our products to send real-time data to the service or to receive real-time data from the service.

Data security

The service uses TLS (Transport Layer Security) for all data connections to and from the Cloud and you can optionally apply end-to-end encryption to real-time data.

What data is stored in the cloud

When you activate your cloud subscription then an anonymous machine identifier (a number generated from your computer’s properties) and your account e-mail address is sent to the service. Your e-mail address is anonymized (hashed) and is, together with your machine identifier, encrypted and persistently stored into a database while your subscription is active. Similarly, e-mail addresses of users that you authorize to receive real-time data are anonymized, encrypted, and stored persistently into a database. Subscription account data is removed from the cloud service within 40 days after your subscription has expired.

The latest snapshot of real-time data received from your data source is stored in an in-memory database while the data source connection is active and is removed as soon as the connection is dropped. End-to-end encrypted real-time data remains encrypted while in memory since the passphrase for encryption/decryption is never sent to the server.

Where data is stored in the cloud

Our cloud servers are located in the USA.

Real-Time Data Cloud

Real-Time Data Cloud is an Add-In for Microsoft Excel that acts as a client for the UA Office Link Cloud Service. Users of Real-Time Data Cloud may sign in to the service by either using an UA Office Link account or a Microsoft account. The user’s authentication token including their e-mail address is sent to the service to validate the request for service.

Subscribers of UA Office Link on-premise applications may authorize users of Real-Time Data Cloud to receive real-time data sent by the subscriber. While the user is authorized to receive data, the service stores the user’s e-mail address either in memory or persistently in anonymized and encrypted form. The e-mail address is not shared with third parties and is removed from the service once the user is no longer authorized to receive data.

You can optionally sign up for an UA Office Link account to authenticate against the UA Office Link Cloud Service. If you do so, then we will store your e-mail address in encrypted form into into a database. You can request to remove your account by contacting us.