Terms of Use

Who we are

Rensen Information Services Limited (“RIS”) is a registered company in New Zealand. We operate the Website that you are currently visiting and the Software Licensing Service that you may use with our products.

This Web Site

We do not collect cookies on this Web Site, however, if you choose to purchase a product, then you will be diverted to our payment processor "Stripe" for checkout. When using this Web site to purchase products then we require you to also review and consent to Stripe's terms of service and privacy policy as the "end user". 

Applications

Any software sold or made available for download (“Software”) is the copyrighted work of RIS. Use of the Software is governed by the terms of the software license agreement which accompanies or is included with the Software (“Software License Agreement”).

Internet Services

Software modules and tools may connect to computer systems over an Internet-based and/or wireless network to the Software Licensing Service with the purpose of verifying software licenses, to stream real-time data when using a Dataristix Connector module that allows such use, or to display help documentation. For perpetual software licenses, license verification take place at the time when a license is activated or deactivated. For trial licenses, license verification takes place in regular intervals. Real-time data communications takes place when you start or run Dataristix tasks that send to, or receive data from, the connector module that provides such Internet connectivity. By using our software you consent to the transmission of such data. You may not use any Internet-based service in any way that could harm it or impair anyone else’s use of it or the wireless network. You also may not use any Internet-based service to try to gain unauthorized access to any service, data, account, or network by any means.

Data Processing Addendum - Dataristix Integrated AI Services

This Data Processing Addendum (“DPA”) forms part of the agreement between Rensen Information Services Limited (RIS) and Licensee governing the use of the Dataristix software application in accordance with the Dataristix Software License Agreement (“Agreement”). This DPA applies to the extent that RIS processes Personal Data on behalf of Licensee in connection with the Software and the Integrated AI Services.

1. Definitions

Capitalised terms not defined in this DPA shall have the meanings given in the Agreement.

  • “Personal Data” means any information relating to an identified or identifiable natural person.
  • “Processing” has the meaning given in the GDPR.
  • “GDPR” means Regulation (EU) 2016/679 and, where applicable, the UK GDPR.
  • “Sub‑processor” means any third party engaged by Provider to process Personal Data on behalf of Customer.

2. Roles of the Parties

Licensee acts as the Data Controller and RIS acts as the Data Processor with respect to Personal Data processed in connection with the Integrated AI Services.

RIS processes Personal Data solely:

  • To provide the Software and AI Services;
  • In accordance with Licensee's documented instructions; and
  • As permitted by the Agreement and this DPA.

3. Description of Processing

3.1 Subject Matter

Provision of the Dataristix Software and Integrated AI Services, including AI Librarian, AI Advisor, and AI Builder.

3.2 Duration

For the term of the Agreement, unless otherwise required by applicable law.

3.3 Nature and Purpose

Processing of Licensee Inputs submitted to the AI Services for informational, planning, and design purposes related to industrial data processing workflows.

3.4 Categories of Data Subjects

As determined by Licensee (e.g. employees, contractors, representatives).

3.5 Types of Personal Data

As determined by Licensee; RIS does not require Personal Data to be submitted to the AI Services.

4. Customer Obligations

Customer represents and warrants that it:

  • Has a lawful basis for Processing Personal Data;
  • Has provided all required notices to data subjects;
  • Will not submit special‑category data or other sensitive data unless permitted by law and the Agreement; and
  • Will not use the AI Services for automated decision‑making with legal or similarly significant effects on individuals.

5. RIS' Obligations

RIS shall:

  • Process Personal Data only on documented instructions from Customer;
  • Ensure persons authorised to process Personal Data are subject to confidentiality obligations;
  • Implement appropriate technical and organisational security measures; and
  • Not engage Sub‑processors except as permitted under Section 6.

6. Sub‑processing

Licensee authorises Provider to engage Microsoft Corporation and its affiliates operating Microsoft Azure services, including Azure‑hosted large language models, as Sub‑processors for the limited purpose of providing the AI Services.

RIS shall:

  • Maintain appropriate contractual safeguards with Sub‑processors;
  • Ensure that any Sub‑processor is engaged pursuant to a binding written agreement, including standard online terms offered by recognised cloud service providers, which requires such Sub‑processor to implement appropriate technical and organisational measures and data protection safeguards in accordance with applicable data protection law.
  • For the avoidance of doubt, Microsoft Corporation and its affiliates providing Azure services are engaged pursuant to Microsoft’s standard contractual terms and published data protection commitments applicable to such services.
  • Remain responsible for Sub‑processor performance under this DPA.

7. International Data Transfers

Where Personal Data is transferred outside the European Economic Area or the United Kingdom, including to the United States, such transfers shall be subject to appropriate safeguards in accordance with applicable data protection law, including Standard Contractual Clauses or other valid transfer mechanisms recognised under applicable law

8. Security Measures

RIS shall implement technical and organisational measures designed to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Such measures shall be appropriate to the risks presented by the Processing.

9. Data Subject Rights

Taking into account the nature of the Processing, RIS shall provide reasonable assistance to Licensee to enable Licensee to respond to requests from data subjects exercising their rights under applicable data protection laws.

10. Personal Data Breach

RIS shall notify Licensee without undue delay upon becoming aware of a Personal Data breach involving Personal Data processed on Licensee's behalf and shall cooperate with Licensee to the extent necessary to comply with breach notification obligations.

11. Data Retention and Deletion

RIS shall retain Personal Data only as long as necessary to provide the AI Services or as required by law. Upon termination of the Agreement, RIS shall delete or return Personal Data in accordance with the Agreement, subject to any retention required by applicable law or Third‑Party AI Provider obligations for security or compliance purposes.

12. No Training on Licensee Data

RIS will not use Personal Data or Licensee Inputs to train or fine‑tune general‑purpose AI models under RIS' control, except as necessary to provide the AI Services to Licensee or as otherwise expressly agreed in writing, and subject to the applicable terms and technical operation of authorised Sub‑processors.

13. Audits

Upon reasonable prior notice and subject to confidentiality and security requirements, RIS shall make available information reasonably necessary to demonstrate compliance with this DPA.

14. Liability

Liability arising out of or relating to this DPA shall be subject to the limitations of liability set forth in the Agreement, except to the extent prohibited by applicable data protection law.

15. Governing Law

This DPA shall be governed by the same law and jurisdiction as the Agreement, unless otherwise required by applicable data protection law.